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Panda Computer Online provides full 12 months warranty
coverage on all products sold except
Monitors, Laptops and Printers. We understand
equipment failure can be a frustrating
experience, that is why we aim to provide you
with a fast turn around for faulty goods and
expert after sales support to avoid return
of those "non hardware related" non faulty
goods.
What Do I Do Now If The
Product Is Faulty?
There are few
ways which can get the problems solved.
- Check
the online manual provided and follow
the troubleshooting steps
- Check
the vendor website to get the latest
software drivers/patches and apply to
the system
- Check
the vendor support website or contact
their technicians to seek for solution
If the product is confirmed to be faulty,
please return the faulty unit and the power
unit (if applicable) only .Do not
return booklets or any accessories because
we are not taking care of those items. We
will issue you a docket of return goods.
Please keep the docket and check with us for
the warranty status if we do not get back to
you after 2 weeks.
What If My Hardware Is
Critical To My Business, Or I Just Cant Be
Without It?
If you need a replacement urgently we
suggest you buy a replacement from us and
return the faulty goods to us. If the
product is DOA (Dead on Arrival) then please
return the FULL package with all accessories
back to us within the first 7 days from the
date of invoice. We will replacement another
unit on spot, or during next goods arrival.
Details For Printers,
Laptops and Monitors:
These items are covered directly by their
manufacturer, most of which have repairers
nationwide. For printers just check your
manual, there should be an appropriate 1800
XXX XXX or 13 XX XX style telephone number to call. Nearly
all monitors have a nation wide on site
warranty inside a metro area. We are not an
authorized service centre for these items.
Lodge a request via our support area if you
need more help contacting your manufacturer
or their local service agent.
Dead/Zero/Bright pixel warranties on LCD
monitors are honoured, however since this is
not a catastrophic fault, we do not cover
any freight costs both ways for this
service.
Goods Outside Our Warranty
That Still Have Factory Warranty:
Some goods have an extended warranty from
their manufacturer, eg. Intel CPU have a 3
year warranty. Panda Computer Online warrants all goods
sold (not including consumables, oem
keyboard/mouse etc) for 12 months. We will
handle returns when possible on extended
warranty goods for customers, providing
freight both ways and any other associated
costs (factory testing, warranty rejection)
are paid and a $35 service fee is paid.
Return Address For Goods:
Panda Computer Online
ATT: Warranty
717 Warrigal Road
Chadstone
VIC 3148 |
